Full name: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Author: Mark Goulston Year: 2009 Rank: Rating: Original Rating: Pop Rating: Genres/categories: Business, Psychology, Non Fiction, Self help Purchase/reserch links: Amazon Goodreads LibraryThing ISBNs: 9780814436479 0814436471

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: * Make a powerful and positive first impression * Listen effectively * Make even a total stranger-a potential client, perhaps-feel "felt" * Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset * Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Similar books: Difficult Conversations by Douglas Stone Dealing with People You Can't Stand by Rick Brinkman The Power of Moments by Chip Heath Coping with Difficult People by Robert M. Bramson Winning Through Intimidation by Robert J. Ringer How to Talk to Anyone by Leil Lowndes Decisive by Chip Heath Fierce Conversations by Susan Scott Tongue Fu! by Sam Horn Persuasion by James Borg That's Not What I Meant! by Deborah Tannen People Skills by Robert Bolton How to Get Your Point Across in 30 Seconds or Less by Milo O. Frank How to Win Friends & Influence People by Dale Carnegie The Little Book of Talent by Daniel Coyle What Every Body is Saying by Joe Navarro Who Moved My Cheese? by Spencer Johnson Never Split the Difference by Chris Voss Getting to Yes by Roger Fisher