Full name: Difficult Conversations: How to Discuss What Matters Most

Author: Douglas Stone Year: 1999 Rank: Rating: Original Rating: Pop Rating: Genres/categories: Non Fiction, Business, Self help, Psychology Purchase/reserch links: Amazon Goodreads LibraryThing ISBNs: 9780143118442

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness -- why what is not said is as important as what is -- ways of keeping and regaining your balance in the face of attacks and accusations -- how to decipher the underlying structure of every difficult conversation Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance. Similar books: Just Listen by Mark Goulston Dealing with People You Can't Stand by Rick Brinkman Coping with Difficult People by Robert M. Bramson That's Not What I Meant! by Deborah Tannen People Skills by Robert Bolton Tongue Fu! by Sam Horn Verbal Judo by George Thompson How to Get Your Point Across in 30 Seconds or Less by Milo O. Frank Thanks for the Feedback by Douglas Stone How to Make People Like You in 90 Seconds or Less by Nicholas Boothman The Power of Moments by Chip Heath Never Split the Difference by Chris Voss How to Talk to Anyone by Leil Lowndes Messages by Matthew McKay The Power of a Positive No by William Ury The Little Book of Talent by Daniel Coyle What Every Body is Saying by Joe Navarro Who Moved My Cheese? by Spencer Johnson Getting to Yes by Roger Fisher The Happiness Advantage by Shawn Achor